Supervisors Improve Management Literacy Employees Strengthen Communication Huang Ping Peak Uses "Staggering Peak" to Grasp Training
Release time:
2022-09-14
本报讯 8月30日至9月1日,黄平尖峰水泥公司利用错峰停窑、生产压力相对缓和的时间,邀请北京百朗教育发展有限公司的管理专家对管理人员和普通员工针对性授课,各级管理人员重在提升管理素养,普通员工强化交流沟通能力,受到了企业干部员工的欢迎。
北京百朗教育是国内成立较早的企业管理培训知名企业,长期致力于企业管理、人才开发、现场改善等领域的研究和教育培训,拥有资深行业专家、教授、知名讲师组成的高级培训与咨询顾问团队,通过与国内外各高校、教育培训实体合作,在国内率先开设了一系列精品课程。黄平尖峰此次邀请的王铁力、屈晓亮两位老师,均有多年企业管理实践经验,也是国内较早从事企业管理咨询的专家,在企业组织结构设计、管理流程、人员管理,人才梯队建设及员工心态管理等方面有深入研究和多年培训经验。为了使培训真正取得实效,黄平尖峰针对企业当前实际情况,请两位老师分别为基层主管、普通员工订制课程。
为期两天的基层主管核心管理能力提升训练,着眼于全面强化基层主管的管理实战能力,系统提升基层主管的管理素养,理清正确的工作思路,掌握科学管理的知识和方法,解决工作中的困难问题,从而提高工作绩效。王铁力老师利用丰富的案例、大量的现场实景、互动式的授课方式将每位班组长带入到自己设计的情景当中,教会他们如何建设团队、如何培养下属、树立威信、激励士气等。他在授课中强调,班组长的领导力、团队的凝聚力、制度的执行力等在团队建设中缺一不可,班组长要将自身和下属都放到正确的位置,既要管理也要培养,更要正视员工的需求,合理运用奖惩机制,最大效率地激励员工。
在沟通交流能力培训课程上,屈晓亮老师从对沟通的认知、沟通的技巧、向上沟通三个方面,向员工们详细阐述了什么是沟通、怎样去沟通。他提出,沟通不仅仅是对话,聆听和有效反馈也是非常重要的,要注意保证最大效率、最佳时机、最佳方式等原则,选择不同的沟通方式,注意及时反馈,才能够将沟通的效率最大化,做好所负责的工作。为了强化员工对沟通的认知,屈老师用了许多生动真实的例子来进行阐述,还通过视频和例题来增强员工对沟通技巧的掌握度,课堂上气氛活跃,互动频繁。
此次培训,得到了黄平尖峰参训管理人员的一致认可,纷纷表示应该多开展这类质量高、实用性强且干货多的培训课程。黄平尖峰总经理胡红炜表示,错峰停窑是行业、市场主动自我调节的重要举措,但企业不能因为生产暂缓而懈怠,利用停窑的时机开展培训,提高团队整体职业素养,最终目的是为了增强企业的凝聚力和战斗力,在未来的生产管理和市场竞争中取得更好的成绩。(蔡程冰)
扩展阅读3版《学习·感悟·提升》
心得体会
编者按:黄平尖峰水泥公司利用错峰生产的机会组织全员培训,获得了干部员工的一致好评。本期摘选部分培训心得,分享给大家学习交流。
学习·感悟·提升
刘忠华
参加了基层主管核心管理能力提升训练培训,我有几个方面的体会。
老师给我们带来了诸多实际案例,并结合案例分析我们原有的思维方式,希望我们能够学习案例中成熟的经验和好的做法,努力提高自己的思想认识和理论水平,同时正确处理好工作中的每一个角色关系,合理安排,统筹兼顾,从工作角色的认知中找到自己的主要作用。
做好一天的工作任务后,我们应该做些什么?我们要对自己一天所做的事情做好分析总结;对以后的事情定下一个目标,做好计划和安排;必要时与下属沟通思想工作,了解下属的状态与需求;必要时做好思想工作,对好人好事提出及时性奖励申请,可以是物质精神方面的激励,但考核并不是目的,目的是引导方向。
通过建设学习型组织的课程,使我真正认识到如何工作学习化、学习工作化,从实践中来,到实践中去。并结合我的本职工作,对如何组织学习的问题,也有了自己粗浅的认识和思考。那就是以问题作为培训课题,以工作现场作为培训现场。
如何树立威信,提高执行力?其实只要做到诚实做人,认真做事。我们常说,诚诚实实做人,认认真真做事。做人要有一个做人的标准,做事也要有一个做事的原则。但具体到实际工作中,常常是有制度,有措施,却还是有违章。究其原因,就是一个态度问题,一个责任感强不强的问题,一个做人是否诚实、做事是否认真的问题。要时刻牢记执行工作没有任何借口,要视遵守规则为美德;工作中无小事,工作就意味着责任,无论在任何岗位,无论做什么工作,都要怀着热情、带着情感去做,而且要竭尽全力、尽职尽责地做好;要时时刻刻、事事处处体现出守规矩、诚实的态度和负责、敬业的精神。
潘林
作为基层管理工作的一员,此次培训让我真正了解到班组长的作用,对自己的职责、角色有了更深的认知。通过此次培训,深深体会到作为一个班组长,不仅要具备善于沟通、执行力强、影响力大、带领班组人员等管理能力,更要掌握足够的技能,与人共事的人事技能以及思想技能。
此次培训中有几个问题值得深思,如为什么会同样的事情总是在重复发生,为什么总是在“救火”?这些问题说明一个企业确实存在的问题,也是不可避免的。但要做到如何解决,不同的角度以及处理的结果则是截然不同。
不同的角色存在不一样的想法,如业务技术型、盲目执行型、得过且过型、劳动模范型、哥们义气型等,这些类型的存在则代表着一个班组的风格,做事、办事效率、凝聚力以及管理上的难度。形形色色的角色,也是考验管理人员的把控能力,一个角色的转变能在管理上得到一个突破。
首先,要树立威信,是管理人员行使管理职能必须要有的。如果失去了威信,或者说没有了威信,就等同于失去了把控力,面临的局面则是一盘散沙,各自为战,工作将无法继续,未能履行角色职责。
其次,责任心是一个人的态度,代表了一个人的执行力。
再次,角色的认知是对自己角色的规范、权利和义务的准确把握,明确了角色认知,在工作中才能合理安排,有决策、有执行,才能做好往后的工作。把握好下属对自己的期望值,才能使班组具有良好的凝聚力,公平公正、以身作则、能听取他人的意见是作为一个管理者所需要做到的,也恰恰是下属对管理者的期望。同时也要把握好上级对自己的期望,能独当一面、有责任心、有上进心、出成绩出人才、忠诚,作为下属,具备良好的心态、开阔的视野,把控的能力是上司对自己的期望,在此中不断学习,不断进步才是作为基层管理者具备的条件。
通过此次培训学习,我明白了角色、定位、职责的重要性,上、下级的期望,将在工作中逐步实践。清晰的目标可以激发向上努力的意愿和力量,只要有明确目标,终有一天必会成功。只是在成功前,历练和学习是必不可少的,没有明确的目标就没有着力点,到头来终将一事无成。
乐超超
此次的培训,分别从沟通认识,沟通之表达、倾听、回应,沟通技能的开发,不断自我成长等四个方面阐述“有效沟通”,并围绕工作、家庭、生活列举了不少现实版例子,情真意切,令人感触深刻、受益匪浅。
作为一名营销员,我对沟通的重要性深有体会。此次的学习让我学到很多东西,如沟通中应注意的细节、沟通的要点、有效化解冲突,正确批评、赞赏人的方法,以及与上级、客户、同事之间良好沟通的技巧等,都使我受益匪浅。通过培训,我认识到自己在沟通过程中存在的不足,这对我以后的工作将会有很大的帮助。特别是在与终端客户交流沟通时,我们首先要摆正自己的位置,沟通时心态要好,不能自私、自我、自大,注意对方的情绪、需求与不便;相处中也要以诚相待,主动问一下工作中的难题,主动帮忙解决难题,都会促使双方相互理解。所以在与人交往中,心态是沟通的基本问题。我希望通过学习能克服一些自身的缺点,改变工作的态度、方式、方法,继而全身心地投入到以后的工作中,来提高自己的工作效率。
田应海
沟通是我们人与人交往所必需的,有五大因素影响着我们的沟通效果,它们分别是信息、心态、场域、对象和技巧。我们脑子里想的和表达出来的意思对不上,这样就会给工作和生活带来不便。所以我们要先明确目标,简短挑重点,说话要有底气,这样别人才能明白我们所要表达的信息,这才是有效的沟通。
其次,我们也要善于倾听别人的看法,做到重点明确,目标清晰,关注事实并且内容具体充实,逻辑和结构也要注重,要做到同心理倾听,这样我们才会听懂对方的动机、愿望及处境,把自己代入对方的处境去感受对方的思维模式,才能有效了解对方的意图。
最后,我们要不断自我成长,学习更多的知识和技巧,了解他人的需求,让别人看到我们身上的闪光点,加深印象。
姜兰英
沟通是人与人之间交流的桥梁,没有沟通就没有相互交流的平台。在当今社会日常生活中,有效沟通技巧起到非常关键的作用,真诚而有效的沟通才能增进情感,才能化解矛盾。所以,我们可以通过沟通彼此了解,彼此配合,理解彼此的需求,通过反馈的意见来提高工作效率。良好的沟通能力可以创造一个宽松、舒适的人际环境,进而能最大限度地发挥自己的潜力。而沟通也是需要技巧的,同一件事情,不同的沟通方式给人的感觉迥然不同,达到的效果也截然不同。
蔡程冰
沟通的意义不仅仅是信息交流的对话,更重要的是感情的交换。除了工作交流之外,大多数沟通的目的其实是为了拉近两人之间的感情,通过交谈拉近关系。平时沟通中也需要注意说一些对方“爱听的话”。另外我们在沟通时还要注意认真地聆听和及时地反馈,我们自己的记忆力并不靠谱,也许交谈结束后许多东西都已经忘记了,并且主观意识很多时候会影响我们对交流信息的理解,造成误判,所以我们应当学会使用工具记录,以保证工作内容信息的完整。最后,在知道了这些并且经过沟通技巧的学习后,我相信我在日后的工作交流中会更加得心应手,和同事之间的相处也会越来越好。
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