Star Team 2020 Group Company Advanced Civilization Team Shizhen Pavilion Pharmacy Day
Release time:
2021-11-22
2021 9# March 2 is a normal day for Shijange Pharmacy, a big pharmacy.
7: 10 , with 20 minutes before the summer camp time, cashier Su Kelly has already arrived at the store. Open the door, enter the store, turn on the light, change work clothes, a recording horn was hung on the door handle by her, and began to repeat: "Please cooperate to wear a mask, show your health code, and take your temperature." This has been the background sound of pharmacy work during the new crown epidemic.
7: 15-7 : 20 , the morning shift clerks went to the store one after another, changed into work clothes, opened the two doors of the south and north, and Shizhen Pavilion entered the working mode. All business preparations must be done before the end of the day. This is a fixed process of Shizhen Pavilion.
7: 24 , Shizhen Pavilion welcomed the first customer of the day. After measuring the temperature and checking the code, the guest went straight to the Minsheng Pharmaceutical Service Station, which turned out to be an early blood sugar test.
Around 28 8 in the morning, it is the busiest time of the day in Shizhen Pavilion, and most of the customers are middle-aged and elderly people. Most of them measure blood sugar and blood pressure before and after meals. The clerk in charge of the service station operates the instrument, while asking about living habits, giving health advice, how did you sleep, what to eat, how much to eat at each meal, what to pay attention to at ordinary times... One item after another, he is as friendly and familiar as his family. Many of the people who came were regular customers, and the clerk could recognize them all the way-"Master Su is here, long time no see!" After many customers finished the test, they sat down beside them and chatted. 8
:30 , the passenger flow is gradually decreasing, and the cabinet is quiet again. Accompanied by the tireless instructions of the recording horn, the traditional Chinese medicine cooked for the customers has boiled, and the slightly bitter smell of medicine blooms in the air. The shop assistants were not idle, replenishing the medicine cabinets and sorting out and screening the medicines that were in the near-term.
In addition to the "morning peak" at8 , there are some strange rules in Shizhen Pavilion. Winter is busier than summer, the middle of each month is busier than the last ten days, and Monday is busier than Monday. Whenever he is busy, the clerk is like a spinning top, and he can't stop at all. "One thing in the east and one thing in the west, I feel that my brain is not enough". Like the manager of Chen Jing, he either measures the temperature and code at the cash register, or "guards the door" at the door, or takes medicine in the medicine cabinet, and often goes out to deliver medicine to customers. In addition to the work in the store, we must also care about the hygiene at the door. In addition to the "doorkeeper" staff, other people will take the initiative to help in other positions when there are no customers in their posts.
After communicating with the clerk, I realized that selling drugs is not as simple as "buying" and "selling. Drugs are special commodities related to health. Selling drugs is not a simple "give what the customer wants". How to judge what drugs the customer needs according to the description of the customer's symptoms, how to make the customer believe in himself, have a good experience in purchasing drugs, and can cure the disease after buying drugs. There are many ways. Some customers come with empty medicine boxes. This kind of pharmacy does not have or has stopped production. Suggestions for alternative drugs should be provided according to specific conditions. Some customers have a little knowledge of health knowledge, or listen to the wrong theory, the clerk will repeatedly explain or even refute the rumor... Compared with the young clerk, the oldest Master Zhou is quite "taking advantage", he has white hair, a look is an experienced old pharmacist, customers always subconsciously trust him more.In addition to receiving customers step by step, shop assistants will also encounter some "unexpected situations". Just the day before yesterday, an old woman fainted because her blood sugar was too low. Everyone called
120 and fed her quick-acting heart-saving pills and sugar water. Fortunately, there was no danger. Everyone is used to other things such as picking up customers' lost property and returning it to its original owner.
Of course, the biggest "emergency" is nothing more than the new coronary pneumonia epidemic. At the beginning of the outbreak last year, people snapped up health and epidemic prevention supplies, coupled with the reason that the relevant production capacity could not keep up, the market supply was extremely tight. During that time, the first thing Chen Jing did when he opened his eyes every day was to run to the warehouse to "rob materials". He did not dare to sell them openly even if he grabbed them, for fear that the goods behind him would not come in. It was only a little easier when the epidemic stabilized and the prevention and control process and material supply went smoothly. But in any case, pharmacies, as part of the medical industry, have been the focus of epidemic prevention and control to this day, and the specific requirements often change with the regional epidemic. There are several "checkpoints" such as bright code, temperature measurement, filling in forms and registering ID cards alone ". Cold medicine was originally a regular category in pharmacies. It has been banned for a long time because of the epidemic. After the epidemic is opened for sale, two epidemic prevention and control registration forms have to be filled in. The pharmacy is responsible for returning to visit customers whether they take medicine and whether their symptoms are relieved. The continuous adjustment of a variety of control requirements has brought a lot of pressure to the pharmacy, but the pharmacy has been working hard and has been trying its best to cooperate.For Shi Zhen Ge, in addition to the new crown epidemic, the most special situation last year should be to participate in the Jinhua city
4 round of health insurance chronic disease designated retail pharmacy tender. Speaking of this, Chen Jing used three words to evaluate, "very exciting".
Chronic disease drugs account for more than 40% of the turnover of Shizhen Pavilion, and all employees are determined to win the tender. At that time, the in-store system and the medical insurance system had not yet been connected, and more than 2,000 varieties of drug information, including types, manufacturers, specifications, quantities, dosage forms, etc., had to be manually entered into the medical insurance system. Hundreds of varieties will be added every time, and they must be checked repeatedly before and after each entry to ensure that there are no mistakes in the random inspection. There are a total of19 people in Shizhen Pavilion. They have to operate normally during the day. The entry work can only be done overtime at night. It is common to get up at 2 in the morning. They have to get up to work the next day. When time is tight, they even stay up all night several times.
With the attention of the company's leaders and the help of various departments, everything comes to him who waits. After more than ten days of hard work, Shizhen Pavilion successfully passed the tender, and a stone hanging in everyone's heart finally fell to the ground.21
:22 , the night is dark and the heat has faded. The shop assistants began to check accounts, tidy up the counter and mop the floor to finish the day. The recording speaker also completed its task, went down from the door handle to rest, and the pharmacy finally returned to real quiet. 21
:28 , a customer came to the store and left in a hurry. He was the last customer received by Shizhen Pavilion today. Behind him, the store slowly fell into a deep sleep, waiting for the next day to welcome new customers. (Reporter Chen Shengmu)
More information
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