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The Story of Masks

Release time:

2021-07-01

6# January 10 , it was a rainy day. A man holding a little girl hurriedly came to Renshou Hall, a big pharmacy opposite the west gate of Jinhua Central Hospital. He was about to enter the door, but was stopped by the clerk at the door.

Recently, due to the repeated situation of the new coronary pneumonia epidemic, especially the emergence of imported cases and asymptomatic infections in surrounding provinces and cities, the daily epidemic prevention requirements of the health and epidemic prevention departments in public places have become stricter than in the previous period. Like pharmacies, you must register your personal information after measuring your body temperature and wear a mask before entering. The clerk stopped them because neither of them was wearing a mask.

customer is a middle-aged man dressed in ordinary clothes and wearing release shoes. Hearing the clerk's reminder, his rough face showed a trace of embarrassment. He said that he had some masks and forgot to bring them when he went out in a hurry. Otherwise, he would buy two in the store, one for each person.

This inconspicuous sentence has created a small problem for the clerk - The masks in the drugstore are all sealed and packaged, and at least there are 10 masks, which cannot be sold separately. Besides, it is simple to dismantle parts, but the rest do not meet the hygiene standards and can no longer be sold on the counter.

learned that he could only buy the whole package. Hearing the price, the man looked embarrassed and hesitated. It was raining outside the door. At that time, he was in a dilemma.

Manager Gao Suqin, who was busy at the counter, saw the scene and came out to ask. Knowing the reason, she looked at the old and young at the door of the store. She probably guessed the reason for their hesitation. She hurriedly walked to the desk, took out two masks from her bag and delivered them to the customers. Let them wear them, do a good job of temperature measurement and registration, and enter the store smoothly. The most intimate thing is that because the little girl has a small face, Gao Suqin gave her a children's mask.

Reporter's Note:

Perhaps in the eyes of many people, the story of this mask is just a trivial matter. Gao Suqin also said in an interview that this incident is too common and is not worth reporting at all. Similar incidents may have happened in every store of Jianfeng Pharmacy. Indeed, we can hear similar stories in various stores of large pharmacies: seeing that the old man is unable to move, he helps to deliver medicine to the door; in case of heavy rain, he brings an umbrella to the customer; picking up the items lost by the customer, and trying to find the owner ... These "small things " , which are very common and even taken for granted by the staff of large pharmacies. If you think about it from the customer, heart will give birth to a trace of touch.

For Jianfeng Group, Jianfeng Pharmacy is a window unit that directly deals with customers. Because it is related to the health of the people and has its particularity compared with ordinary commercial units, it is more necessary to treat customers sincerely and sincerely in daily work and provide good service in order to establish a long-term good relationship on the basis of mutual trust. Peak pharmacy over the years of word-of-mouth, it is in such a seemingly trivial matter to build up.

But from another perspective, the story of this mask can also bring us some thinking. At present, the overall pressure of the domestic epidemic has slowed down, the new confirmed cases are mainly imported from abroad, coupled with the development of good health habits for more than a year, the promotion of vaccination work, the mentality of the people has basically relaxed, it is not uncommon to forget to wear masks when going out. Moreover, due to the severe outbreak of the previous "hoarding " , many people still have masks to be "digestion " in their homes, if they want to go into the store and buy a large bag back, it is inevitable that people have some ideas. In response to this phenomenon, if the pharmacy can organize some individually packaged masks, it may be able to provide more convenience to customers who need it temporarily.

(Chen Shengmu)

More information

The company requires each business segment to formulate medium-and long-term business plans.

According to our newspaper, "if an enterprise wants to develop in the long run, first of all, managers should have a long-term vision." On July 24, when general manager Yu Jianhong deployed the work for the second half of the year at the semi-annual meeting of the group company, he specifically asked all enterprises to formulate specific medium-and long-term business development plans for the next three to five years according to the industrial development trend and the group development strategy. Before making arrangements for the specific key work in the second half of the year, Yu Jianhong emphatically put forward the requirements for each business sector to formulate a business strategy plan for 2016-2018 according to the industry development trend and the group's development strategy. Yu Jianhong pointed out that the current group company's strategic decision-making and strategic development capabilities and efficiency still need to be improved. The publicity, understanding and implementation of the group's development strategy by various companies are not in place. The lack of medium and long-term business planning in each business sector restricts the business of the company. Development, cultivation of core products and profitability, construction of product brands, improvement of business scale and comprehensive strength. Last year, the group company asked the international trading company to formulate three-year work objectives and sign a three-year economic responsibility system with the company's management team. The actual effect shows that this has made the management team's management ideas clearer and more scientific and rational in terms of target setting, work arrangement and business development. For this reason, the group company put forward the requirements for the formulation of medium and long-term development plans for each business sector at this meeting. According to the industry characteristics of each business segment, market environment and other specific circumstances, the company makes requirements for the key content of the development plan of each business segment. For example, the pharmaceutical sector focuses on sales growth targets for key profitable products, product development and

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