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Learn to empathy

Release time:

2021-03-01

went shopping at Wal-Mart during the holiday, because there was a long line when there were too many people paying the bill, and it also caused a customer to quarrel with the cashier. Let me think of the importance of empathy.

The thing is like this. First, an old lady bought some vegetables and daily necessities. When it was her turn to pay the bill, she slowly found cash from her pocket. The cashier did not have enough change and had to exchange money with colleagues at the adjacent counter. In this way, it took almost seven or eight minutes for one person to pay the bill. Then the customer's family swiped the credit card when they paid the bill. First, the password was wrong and they had to be swiped again. Then they finally lost the password. POS machine ran out of paper again. ... It is estimated that the cashier is a novice. Although he found the fax paper, he couldn't put it in. He was so anxious that he had to ask his colleagues for help.

finally completed the credit card transaction and signature. At this time, the next customer (let's call it Mr. M ), who was already impatient, started complaining, saying "TMD " in a dialect, "TMD has never seen any shopping mall cashier so slow " , and blamed the cashier girl for saying whether "is a novice and not familiar with the business? If you are not familiar with it, you can take up your post after training " . He used dirty words so much that the little girl at the cashier was already angry, and the conflict intensified completely. The quarrel between the two men alarmed the duty manager. Later, after persuasion, the "God "

left with full complaints. The cashier girl was scolded by the manager for arguing with the customer and ordered to write a review.

I witnessed the whole process in the back and felt that the little girl was very wronged. During the long vacation, promotional activities are carried out everywhere. There are many people in supermarkets and shopping malls, which is naturally reasonable. The long queue shows that customers like to shop here, and the goods are cost-effective. So many people are waiting patiently. Why do you complain or even swear at Mr. M

? I think it's because he doesn't know how to think in other places.

empathy is to put yourself in the other person's shoes and think from the other person's standpoint. Only when you think about the problem from the other side's standpoint can you understand the other side, thus those complaints and dissatisfaction will be relieved immediately. Just like this Mr. M

, where he quarrels and scolds people, he does not actually make things go in a good direction (such as improving the efficiency of the cashier), but rather makes people feel that there is something wrong with his quality and measurement. Two people quarrel, it should be said that there is no winner.

In life and work, if you can understand empathy, you will be able to get along with others better, work better and live happily. As the saying goes: take a step back. In fact, this is the same truth, why not do it? I think if we all know how to think in other places and everyone is more tolerant, then families, units, organizations, business cooperation and trade can be more harmonious.

More information

The company's vocational skill level self-identification training began.

After preparing the handout materials and question bank for the previous stage of vocational skill grade identification training, daye peak cement company conducted the vocational skill grade identification training for the machine repair team of the manufacturing department on August 10. On August 12 and 18, the pharmaceutical company also organized two phases of vocational skill level identification training for pharmaceutical preparation workers. According to the national skill level standard, the group company is divided into four grades: grade 5/junior worker, grade 4/intermediate worker, grade 3/senior worker and grade 2/technician. According to the analysis of employee registration, since there is only one type of job for pharmaceutical preparation workers, and cement production workers include cement central controller, cement quality inspector, cement clinker calciner, cement manufacturer, cement production inspection worker and other types of jobs, the number of applicants is less than that of cement production workers. Most of the employees who signed up were identified as participating in the four levels of vocational skills. According to preliminary statistics, there are now 155 employees who have signed up for their professional skill level, including 47 pharmaceutical preparation workers and 108 cement production workers. The human resources department of the group company is stepping up efforts to organize personnel to examine the qualifications of the employees whose registration grades are identified, and then enter the Zhejiang professional ability integration platform for formal registration after passing the examination. According to the national vocational skill standards and other content, each unit carries out targeted training for employees who participate in the independent identification of vocational skill levels. The training is conducted through on-site teaching, online teaching, and learning platform question bank exercises. After the training, the group company will organize the employees who participate in the grade identification to carry out examination and assessment, and those who pass the examination will complete the grade identification and issue the skill grade certificate. It is understood that in order to ensure the quality of vocational skill level identification, after the company was approved to independently identify the vocational skill level, the human resources department of the group organized all units to compile the question bank for various types of work in combination with the actual situation of the enterprise and with reference to the national vocational skill standards and training syllabus and other materials. after classification, unification and standardization, verification and proofreading, the preparation of the question bank has been basically completed. After being submitted to the superior unit for examination and approval, the company will import the question bank on the enterprise university platform to facilitate employees to prepare for the examination. The question bank for the independent identification of vocational skills level will also be extracted from the question banks of various industries, including professional ethics, basic knowledge, safety and environmental protection knowledge, laws and regulations knowledge, professional work practice and other national vocational skills standards. Basic requirements. The examination and assessment for independent determination of vocational skill level is tentatively scheduled for mid-September.

2021

08-23

Hu Guoyun, vice mayor of Pu'er, visited the peak

On July 16, a delegation led by Hu Guoyun, vice mayor of Pu'er City, Yunnan Province, and heads of Pu'er SASAC, Industrial Park Management Committee, Investment Promotion Bureau and other departments visited the headquarters of the group company. In the exchange with Jiang Xiaomeng, Yu Jianhong and other group leaders, Hu Guoyun expressed his gratitude to Jianfeng Group on behalf of the Pu'er Municipal Party Committee and Municipal Government. He said that the investment and entrepreneurship from Jianfeng to Pu'er not only promoted the development of Pu'er's regional industrial economy, but also made outstanding contributions to the local poverty alleviation. The two sides also exchanged and discussed issues such as strengthening in-depth cooperation between the two sides.

2021

07-21

Municipal SASAC Party Committee Visited Jianfeng Old Party Member

On June 28, Huang Zunhui, a second-level researcher of the State-owned Assets Supervision and Administration Commission of Jinhua City, visited Jianfeng Group and made a special trip to visit two retired party members, Chen Bingxiang and Yin Rongfu. Among the two Jianfeng veteran party members, Chen Bingxiang has been engaged in party affairs for nearly 30 years, and Yin Rongfu has won the honor of outstanding party members in Zhejiang Province and is a representative of Jianfeng party workers and party members. On behalf of the party committee of the Municipal State-owned assets Supervision and Administration Commission, Huang Zunhui expressed condolences to the two veteran party members, thanked the older generation of party members for their contributions, and exchanged views with Jiang Xiaomeng, secretary of the party committee and chairman of the group, and Qin Xuping, member of the party committee and chairman of the trade union, and fully affirmed the development of peak in recent years and the improvement of the level of party building work.

2021

07-12

"I'll teach you a lesson." Concluded successfully.

On the afternoon of June 24, as one of the highlights of the company's 2021 safety production month series of activities, the second phase of the "I'll give you a lesson" safety training was held at the group headquarters. the management personnel, production backbones and personnel from all departments and offices of the group gathered at the scene. foreign enterprises took safety "big lessons" through video, which was more effective than the teaching. At this point, the "I'll give you a lesson" safety training has come to a successful conclusion.

2021

07-12

Glory in the Party's 50-year-old Party Member Xi Ling Commemorative Medal

On June 23, the party committee of the group company sent a special person to visit and awarded the commemorative medals of "50 years of Glory in the Party" to six veteran party members. 2021 is the 100 anniversary of the founding of the Communist Party of China. For the first time, the Party Central Committee issued the "50 Years of Glory in the Party" commemorative medal to surviving party members who have reached the 50th anniversary of the party and have always performed well. The Organization Department of the Central Committee also specially issued the "Administrative Measures for the Issuance of Commemorative Medals of" Glory in the Party for 50 Years "", which stipulates the issuance procedures, issuance methods, production, and management of commemorative medals. In the future, the "50 Years of Glory in the Party" commemorative medal will be issued as a regular task and will be issued once every year around July 1.

2021

07-12

Return to the scene of party history and reproduce the moment of party history. The party committee of the group organizes special party lessons to study.

What is the exact time of the first Congress of the Communist Party of China? Which "big" representatives boarded the red boat in South Lake? What is the connection between the 1972 Sino-US Joint Communique and Hangzhou? On the morning of June 24th, the Party Committee of the Group Company invited members of the Party History Learning and Education Group of Zhejiang Provincial Party Committee and the vice president of Zhejiang Branch of China News Service to give a special party class of "returning to the scene of party history and reappearing the moment of party history" for the party members and cadres of the Company.

2021

07-01

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