Improve service consciousness and maintain corporate image
Release time:
2020-07-15
Recently, I was shocked by an incident in the packaging system of Yunnan Jianfeng Cement Company. On December 17, 2019, a car was loaded in No. 5 bagged lane. The length of the car was about 13 meters. In order to fix the doors on both sides, several thick chains were pulled in the middle of the car. The car was blocked during loading, resulting in poor quality of the code package. During the on-site loading, the shift leader had already communicated with the driver. The driver also signed the record form and expressed his approval, but finally he was complained by the customer. In the process of handling this matter, the company leader in charge of the market said: "the traditional management mode should be changed, and the concept that we are not responsible for leaving the counter is gone forever. Only by improving the service awareness and paying attention to the service quality can we improve the customer satisfaction and the market share of the products will be consolidated and improved."
In 2020, Yunnan will add nearly 3 million tons of production capacity, and the market competition is unprecedentedly fierce. Packaging and delivery, as the last hurdle for cement delivery, is not only a strict quality control, but also an important window for external services. Every word, deed and every move of employees is the embodiment of enterprise service consciousness and service quality. We must enhance service awareness, pay attention to service level and service quality, improve the influence of peak cement in the market, let service run through the external window posts, comprehensively improve service awareness and service quality, and maintain the honor of peak cement brand image in the society. (Chen Weichun)
More information
Peak re-listed China's top 100 cement production capacity Daye peak won the "smart factory leader"
On July 11-12, the 2022 China Cement Industry Summit and TOP100 Award Ceremony organized by China Cement Network, an authoritative media of China's cement industry, was held in Hangzhou. Jianfeng Group once again ranked among the top 100 cement clinker production capacity in China.
2022
08-04
On the afternoon of July 12, the party Committee of the group company held a special meeting attended by party Committee members, senior and middle-level management backbones, heads of grass-roots party organizations and all party members of the group headquarters to learn and convey the spirit of the 15th party congress of the communist party of China in Zhejiang province.
2022
07-24
On the morning of July 1, more than 40 members of the group's party committee, party members of various branches of the group headquarters, and party members of subordinate enterprise branches went to the Shuanglong Hydropower Station, the Red Education Base of Jinhua City, to receive party spirit and revolutionary tradition education.
2022
07-14
Vocational skill level identification examination!
On June 16 and 18, the theoretical and practical examinations for the determination of professional skill level in the peak pharmaceutical sector were held successively in Jinxi pharmaceutical factory. The independent identification of vocational skill level includes three occupations (types of work): pharmaceutical preparation worker, chemical inspector and organic synthesis worker, basically covering the main posts in the pharmaceutical sector, with a total of 125 employees signing up for the identification.
2022
06-21
On June 16, the Jianfeng Pharmaceutical Quality Research and Development Party Branch and the Jinhua Vocational Skills Management Service Center Party Branch held a signing ceremony in Jinxi Factory to establish a party building alliance.
2022
06-21
Jinhua Mayor Xing Zhihong to Peak Research
On the afternoon of June 1, Jinhua Mayor Xing Zhihong, Wucheng District Party Committee Secretary Gao Feng, District Mayor Hu Yuxian, and heads of the Municipal Economic and Information Bureau, Development and Reform Bureau and other departments went to the group headquarters to discuss and exchange with the leaders of the group company to understand the development of the enterprise. Solicit opinions and suggestions from enterprises on government work. After understanding the current business situation of the peak, Xing Zhihong pointed out that focus, follow the right path, frontier, steady, is the peak to long-term prosperity of the magic weapon, must continue to adhere.
2022
06-13
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