More efficient and caring customer service
Release time:
2020-07-22
Serve Customers More Efficiently and Closely
Pharmaceutical Company 2018 Advanced Workshop (Department) Sales Company Finance Department
2018 The pharmaceutical industry was impacted by a series of national policies, and the "two-vote system" began to be fully implemented nationwide. On the one hand, our finance department continues to speed up the settlement cycle, shorten the settlement and audit time in accordance with the original policy, so that customers can experience more efficient and intimate services, and constantly refine the relevant work. At the same time, under the premise of legal compliance, continue to negotiate and communicate with relevant management departments to strive for more favorable tax costs, so that company customers have a better sense of gain, the company can also make corresponding profits.
Faced with the fact that the company's sales have almost doubled and the total settlement has increased significantly, it is imperative to speed up the settlement fee. In 2018 , due to the "two-vote system" factor, the new sales volume was 3.73 .9 billion yuan, up 60% year on year . In order to enhance the core competitiveness of the company under the "two-vote system", it is promised to pay the money in place within 23 working days after seeing the ticket 3 , shortening the payment time by 2 working days without increasing the number of personnel. in terms of timeliness of return, it is not easy for the finance department to work overtime to complete the settlement of customers in time.
In order to continue to reduce tax risks, under the guidance of the Group and pharmaceutical companies, 2018 we added online settlement methods. In the face of the new mode of operation, customers who were originally more convenient to operate did not understand very well. After active and repeated communication, they provided faster settlement services and fund payment, which gradually gained the affirmation of customers and improved their satisfaction.
The introduction of the "two-invoice system" has also put forward higher requirements for the external communication of the financial department of the sales company, including coordination with multiple offices and departments of the tax bureau, banks, and the market supervision and administration bureau. Do a good job of explanation, let them understand and support the marketing difficulties of pharmaceutical companies affected by the policy, and get their support and guidance.
Looking to the future, finance has a long way to go. 2019 , in order to better cope with the severe challenges of the 4+7 model and the more comprehensive tax supervision of the Golden Tax Three System, as well as the major adjustment of personal income tax, we still need to work hard to learn new policies, improve work skills, pay close attention to policy changes, and do a better job in related services. (According to Qian Xiaojing's speech at the summary and commendation meeting of the pharmaceutical company)
More information
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2020
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Daye Peak Opens "Standard Year"
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2020
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Company fully deploys 2019 work
On January 28, the group company held a business analysis meeting to review and summarize the work situation in 2018, arrange and deploy the work for the new year, and put forward work requirements. At the meeting, various professional companies and directly affiliated enterprises made reports on the overall work situation in 2018, focusing on analyzing the existing problems and deficiencies, and proposing corresponding solutions and work plans for 2019. Xiang Chongping, deputy general manager of the group company, made a systematic review of the current human resources efficiency and human resources development of the company. Chen Tianci, chairman of the board of supervisors, made a report and analysis on the internal control, safety and environmental protection work in 2018. Lan Xiaolong, head of finance, analyzed the risks and challenges currently faced by the company according to the operating data and financial situation of its subordinate enterprises. The functional departments and offices of the headquarters also made a brief report on their annual work. Yu Jianhong, general manager of the group company, made a comprehensive review of the company's operation in 2018 and made a comparative analysis of the main economic indicators of each industrial sector. In 2018, the operating indicators of the company's various industrial sectors have improved significantly year-on-year, and the group company has also created the best operating performance in history. All units have completed the formulation of the second round of "three-year business plan", which points out the direction for the next three years of business work; the group company has also completed the first draft of the new "five-year strategic development plan", which is being revised and enriched. In addition, the two main businesses have also made substantial progress in investment expansion and industrial integration around strategic objectives, and the operating costs of major enterprises have decreased to varying degrees; the optimization of organizational structure and post setting has achieved new results, and management efficiency and people
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