More efficient and caring customer service
Release time:
2020-07-22
Serve Customers More Efficiently and Closely
Pharmaceutical Company 2018 Advanced Workshop (Department) Sales Company Finance Department
2018 The pharmaceutical industry was impacted by a series of national policies, and the "two-vote system" began to be fully implemented nationwide. On the one hand, our finance department continues to speed up the settlement cycle, shorten the settlement and audit time in accordance with the original policy, so that customers can experience more efficient and intimate services, and constantly refine the relevant work. At the same time, under the premise of legal compliance, continue to negotiate and communicate with relevant management departments to strive for more favorable tax costs, so that company customers have a better sense of gain, the company can also make corresponding profits.
Faced with the fact that the company's sales have almost doubled and the total settlement has increased significantly, it is imperative to speed up the settlement fee. In 2018 , due to the "two-vote system" factor, the new sales volume was 3.73 .9 billion yuan, up 60% year on year . In order to enhance the core competitiveness of the company under the "two-vote system", it is promised to pay the money in place within 23 working days after seeing the ticket 3 , shortening the payment time by 2 working days without increasing the number of personnel. in terms of timeliness of return, it is not easy for the finance department to work overtime to complete the settlement of customers in time.
In order to continue to reduce tax risks, under the guidance of the Group and pharmaceutical companies, 2018 we added online settlement methods. In the face of the new mode of operation, customers who were originally more convenient to operate did not understand very well. After active and repeated communication, they provided faster settlement services and fund payment, which gradually gained the affirmation of customers and improved their satisfaction.
The introduction of the "two-invoice system" has also put forward higher requirements for the external communication of the financial department of the sales company, including coordination with multiple offices and departments of the tax bureau, banks, and the market supervision and administration bureau. Do a good job of explanation, let them understand and support the marketing difficulties of pharmaceutical companies affected by the policy, and get their support and guidance.
Looking to the future, finance has a long way to go. 2019 , in order to better cope with the severe challenges of the 4+7 model and the more comprehensive tax supervision of the Golden Tax Three System, as well as the major adjustment of personal income tax, we still need to work hard to learn new policies, improve work skills, pay close attention to policy changes, and do a better job in related services. (According to Qian Xiaojing's speech at the summary and commendation meeting of the pharmaceutical company)
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