An unexpected "storm"
Release time:
2020-07-22
An unexpected "storm"
2018 10# July 18 Early in the morning, I received a phone call from manager Zhou of the quality department of a major customer company, saying that the HYA53 cable produced by our company was sent to a well-known testing organization in Shanghai for testing, and many indicators of the product failed. Hearing the news, I was like a thunderbolt. For so many years, there has never been a third-party failure test for local telephone cables. Is the quality of our products really so poor this time? If it is true, then where is the reputation of our company, where is the integrity, and will customers still exist?
After the tension, I immediately asked what indicator was unqualified. The customer then sent me the unqualified items. I quickly looked at them and found that among the nearly 20 indicators, there were four unqualified indicators: resistance, capacitance, attenuation and near string. I immediately went to check the production and inspection records, and also asked the employees in charge of production and inspection. The records showed that the product indexes were qualified and the indexes were relatively large, and there was no abnormal situation in the production process. Resistance, capacitance and attenuation are all related to length. I immediately realized that this sample may be a problem with the test length.
So I asked the relevant personnel if there was any length deviation. The operator reflected that because he knew that this cable was a sample for testing, more than 2 meters were reserved at the inner and outer ends for testing the length of the wiring, and the length was written as 100 meters according to the customer's requirements. Therefore, the actual length of the cable should be about 105 meters. I immediately contacted the personnel of the testing organization and asked her to help check whether there was any length deviation. The next day I got a reply, the actual length is 105-107 meters, and the testing organization tests according to 100 meters on the certificate. The
detection mechanism said that the resistance and capacitance indexes were qualified after conversion by length, but the attenuation and near string indexes were still unqualified after conversion by length. I wondered, not knowing how to explain, and asked for the cable to be retested, but was refused. So I asked the testing agency to send me the original data of the test. The testing agency did not agree with my request. They said that there was no practice of retesting unqualified products, and there was no precedent for sending the original data to customers.
The testing agency does not agree to retest. There are only two options before us: one is to re-produce a cable to test and help the customer get a qualified test report; The second is to analyze the test data of the product to see if the test is wrong. If there is a mistake, we can appeal. For our customers, there is no doubt that the first choice is the best. We can get the test report as soon as possible and have an explanation. It is undoubtedly very difficult for the testing organization to provide the original data. However, our general manager Li didn't think so after knowing the situation. He said that if we send the products for inspection again, the inspection fee of more than 10,000 yuan is a trivial matter. The key is that customers will think that we are not qualified even in the sample line, so the products we supply them must be junk products at ordinary times. We will be regarded as dishonest suppliers, and problems may occur in future cooperation, losing our most important customer right now. Therefore, we must confirm whether our products are really problematic. It is a very important step for testing agencies to provide data. If handled well, it may turn bad things into good things.
was deadlocked for nearly two weeks. The customer was eager to use the test report and asked us to get the qualified report as soon as possible, and some doubts were revealed in the words. The production department rearranged the production of a sample line. The sales department contacted the major customers in Jiangsu and borrowed their authoritative US DCM equipment for testing. The comprehensive management department arranged a special car and I personally sent the products to Jiangsu for testing. One day a back and forth, in exchange for satisfactory full performance qualified test results, which makes us more confident in our products. Using this convincing data, and under the strong request of our customers, the testing organization finally sent us the original data. After getting the data, the relevant personnel of the company held a special meeting to analyze and study the data, and found that the testing organization applied the standard incorrectly and caused the wrong judgment. We wrote the relevant misunderstanding and sent it to the testing agency, and they finally approved our complaint and re-judged the product as qualified. After
, manager Zhou told me in wechat: "you are right. I believe in the quality of your products, because your leaders attach great importance to the quality of products, and your professional level is higher than that of the testing institutions!" I sent her a happy smile. An unexpected storm finally cleared the weather and turned a bad thing into a good thing. At this time, I found the sun is so warm and bright ...... (Lu Chaofang)
More information
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2020
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Two Cement Enterprises Start to Implement "Big Patrol Inspection"
With the change of the competition situation in the industry, the profit space of cement production enterprises has been greatly squeezed. Reducing costs and increasing efficiency and job optimization have become the inevitable choice to improve the enterprise's own development ability and enhance the core competitiveness. In accordance with the requirements of the group company to realize the transformation from extensive management to lean management, combined with the advanced experience of peer enterprises, recently, Yunnan peak, daye peak two enterprises have implemented "big inspection" to promote the overall optimization of posts. On November 1, daye peak post inspection officially started full operation, starting from the limestone storage yard at the source of the production line to the cement storage. the original 15 posts were merged, and the best experienced mechanics, electricians and post workers were transferred to form a large inspection class, which was mainly responsible for on-site emergency disposal and post routine maintenance to ensure the normal production of the whole production line. In order to ensure the smooth implementation of the large-scale inspection, daye peak management team has repeatedly communicated and discussed with the heads of relevant workshops and departments, and held a special workshop post optimization promotion meeting in September to clarify objectives and responsibilities, formulate implementation steps, and do a lot of preparatory work. At the kick-off meeting for the implementation of the large-scale inspection on October 31, Zhang Fengliang asked daye peak employees to recognize the current situation of serious cement overcapacity and cruel market competition, understand the necessity of implementing the large-scale inspection, and asked the workshop leaders to do a good job in training and guiding the employees, shorten the transition period, normalize the operation of the large-scale inspection as soon as possible, and at the same time, managers should also change their working ideas and concepts and do a good job in full-time, strengthen the inspection, overhaul and maintenance of the regular day shift, and find and solve the problems existing in the equipment and process in time.
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Jiang Xiaomeng: A Centennial Enterprise with Craftsman Spirit
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2020
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In order to continue to thoroughly implement the spirit of General Secretary Xi Jinping's important speech and promote the healthy growth of people in the non-public sector of the economy and the healthy development of the non-public sector of the economy in Jinhua, the United Front work Department of the Jinhua Municipal CPC Committee, the Municipal Federation of Industry and Commerce and other units jointly carried out a large-scale publicity campaign of "2016 faith, righteousness and good business. On October 18, reporters from Jinhua TV and Jinhua Daily walked into the peak to fully understand the development process and business philosophy of the peak. Launched a series of reports on "Xinyi Good Wushang", aiming to vigorously promote the deeds of Jinhua's local outstanding enterprises, strengthen the construction of integrity in the non-public economy under the new situation, promote traditional virtues, establish new social fashions, actively practice the core values of socialism, and guide people in the industrial and commercial circles. Be a model of patriotism, dedication, law-abiding management, entrepreneurial innovation, and repaying the society; at the same time, through the required course, improve the internal governance structure and practice internal skills to make "patriotism, dedication, integrity, law-abiding, innovation, and contribution" become the new normal of the enterprise and the enterprise, thereby enhancing the corporate brand. In the face of the collective interview of Jinhua media reporters, Jiang Xiaomeng, chairman of the group company, introduced the arduous course of the development of peak entrepreneurship and the future development ideas of cement, medicine and health industries, and focused on the transformation and upgrading of enterprises, innovation and development, social welfare and other aspects. A series of work done. He said that Jianfeng has a history of 58 years since it started its business. It has always adhered to industry, integrity management, and industry to serve the country. In addition to actively assuming social responsibilities and advocating cadres and employees to participate in social welfare activities, it also strives to protect the natural environment and ecological resources in the process of production and operation,
2020
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2020
07-31
In order to continue to thoroughly implement the spirit of General Secretary Xi Jinping's important speech and promote the healthy growth of people in the non-public sector of the economy and the healthy development of the non-public sector of the economy in Jinhua, the United Front work Department of the Jinhua Municipal CPC Committee, the Municipal Federation of Industry and Commerce and other units jointly carried out a large-scale publicity campaign of "2016 faith, righteousness and good business. On October 18, reporters from Jinhua TV and Jinhua Daily walked into the peak to fully understand the development process and business philosophy of the peak. Launched a series of reports on "Xinyi Good Wushang", aiming to vigorously promote the deeds of Jinhua's local outstanding enterprises, strengthen the construction of integrity in the non-public economy under the new situation, promote traditional virtues, establish new social fashions, actively practice the core values of socialism, and guide people in the industrial and commercial circles. Be a model of patriotism, dedication, law-abiding management, entrepreneurial innovation, and repaying the society; at the same time, through the required course, improve the internal governance structure and practice internal skills to make "patriotism, dedication, integrity, law-abiding, innovation, and contribution" become the new normal of the enterprise and the enterprise, thereby enhancing the corporate brand. In the face of the collective interview of Jinhua media reporters, Jiang Xiaomeng, chairman of the group company, introduced the arduous course of the development of peak entrepreneurship and the future development ideas of cement, medicine and health industries, and focused on the transformation and upgrading of enterprises, innovation and development, social welfare and other aspects. A series of work done. He said that Jianfeng has a history of 58 years since it started its business. It has always adhered to industry, integrity management, and industry to serve the country. In addition to actively assuming social responsibilities and advocating cadres and employees to participate in social welfare activities, it also strives to protect the natural environment and ecological resources in the process of production and operation,
2020
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