Attaches great importance to system construction and creates characteristic operation

Pharmaceutical Company 2017 Advanced Enterprise Peak Pharmacy

2017 is a mixed blessing for large pharmacies. The good news is that the national policy tends to be favorable, and the bad news is that a large number of competitors are swarming under the influence of good news. 2017 Jinhua City opened nearly 40 new stores, added 40 health insurance stores, added 2 slow insurance stores, and many policies could not be implemented due to local factors. In the ever-changing environment, large pharmacies strengthen internal management, practice internal skills, expand ideas and seek cooperation externally, and promote work from three aspects: system construction, sales model innovation, and team building.

1. attaches importance to system construction and promotes standardized and refined management of functional departments and offices.

2017 On the basis of investigation and research, large pharmacies formulated and adjusted a number of rules and regulations, strengthened process management, made the management of functional departments more targeted and effective, and better provided service guarantee for store operation. Formulate measures for the management of commodity flow, change from manual to information management, clarify charging standards, improve work efficiency and eliminate loopholes; according to the actual situation, the original contract process was adjusted, the contract countersigning system was implemented, the special person was responsible for the payment, the responsibilities were clear, and the level of control was checked, which improved the rebate ability. In terms of personnel management, a series of assessment systems have been established around how to improve the enthusiasm of employees, including the assessment system of warehouses and the incentive system of shop assistants, which have achieved good results. In view of the low professional skills of some post personnel and the lack of active learning motivation, the pharmacy has changed the traditional training mode, introduced a professional short video training and learning platform, combined online training with classroom teaching, formulated a training points assessment mechanism, and made full use of employees' free time to help each other, aiming to cultivate a team with high professional standards and reserve talents for the future development of the pharmacy.

2. develop ideas and create characteristic management.

actively develop out-of-hospital business and further strengthen cooperation with people's hospitals; Improve the standardized management of DTP pharmacy and add a number of DTP drugs. With the in-depth development of the medical system reform, hospitals are limited by the proportion of drugs and some prescription drugs flow to the retail market. Large pharmacies actively communicate with hospitals and manufacturers and vigorously introduce special drugs and new drug varieties. In 2017 , out-of-hospital sales (including DTP varieties) reached 2000 ,000.

Build Jinhua's first chronic disease health management center, establish a chronic disease professional service team, and enhance the brand of Jianfeng Pharmacy with "professional" and "characteristic service. Regularly carry out community activities, improve customer stickiness with services, and cultivate a group of high-quality loyal customers. Take Shizhen Pavilion as an example. Since the service was launched, membership has increased by 95.7% , and chronic disease sales have increased by 55.5% year on year.

Carry out diversified marketing to promote store sales growth. In order to improve the brand influence, the big pharmacy takes public welfare as the carrier to carry out diversified health promotion activities, and jointly organizes the "health through train" activity with China Health Promotion Association. Carry out health activities with Qianjiang TV Channel to care for waist patients. Carry out healthy diet education activities on "United Nations Diabetes Day"; In Jinhua TV Station and brain platinum manufacturers to carry out preferential month activities for chronic diseases, etc. The development of various public welfare activities not only brings passenger flow to the store, but also improves the reputation of the enterprise.

3. safety is the most important thing to ensure the normal operation order.

strictly follows GSP management, regularly inspects subordinate stores, implements responsibility assessment at various levels, and "zero tolerance" for irregular operations. For example, in the first half of the year, the Quality Department found that Tangxi Pharmacy had violated regulations in its routine inspection and finally recovered its management rights. Because of the standardized management, large pharmacies successfully passed the examination and approval of chronic disease designated pharmacies and medical insurance designated pharmacies in August, and 11 all stores passed the on-site examination of designated retail pharmacies by the medical insurance bureau with high scores.

Attaches great importance to safety education for employees, and conducts safety education for employees through various forms such as safety drills, lectures, meetings, and safety inspections to enhance employees' awareness of safety in production. 2017 No case of illegal operation of large pharmacies was punished, effectively ensuring the implementation and completion of business objectives. The achievements of

belong to the past, and there is a long way to go in the future. in the face of the new situation, new opportunities and new challenges, all the staff of the pharmacy will further forge ahead and strive for better results in the new year. (According to the speech made by He Songqin, general manager of Jianfeng Pharmacy, at the summary and commendation meeting of the pharmaceutical company)