Customer-centric
Release time:
2020-08-14
customer-centered
cable company has developed from a single product to hundreds of product specifications in four categories, and its customers have developed from rural outlets to domestic network distributors and operators, and even foreign customers. Different customers have different requirements, how can we meet the needs of different customers?
Some customers focus on high-quality product quality; some customers focus on timely delivery time; some customers focus on the appearance and packaging of specific products, and more customers need products that we have not produced specifications or materials that have not been used. The needs of these customers need to be met through our efforts.
cable company is also around the "customer-centric" concept of all aspects of the improvement. When order delivery is tight, employees can work overtime; when customers have special details, we will try our best to meet them; when customers have special requirements for product quality, we will improve the quality of our products by improving the process. At the same time, we also actively develop new products and new specifications to meet the different needs of customers.
Customer first, customer-centric, this is a lot of enterprises are very clear truth, the cable company is also to "customers want is what we want to do" as the quality policy in the company's quality system. It is that we have grasped the "customer-centric" point in order to truly meet customer requirements, and also enable us to gradually get out of the predicament and go further and better. (Qian Fang)
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