News Center

Home page

Peak Report

News reports

An unexpected "storm"

Release time:

2020-07-22

An unexpected "storm"

2018 10# July 18 Early in the morning, I received a phone call from manager Zhou of the quality department of a major customer company, saying that the HYA53 cable produced by our company was sent to a well-known testing organization in Shanghai for testing, and many indicators of the product failed. Hearing the news, I was like a thunderbolt. For so many years, there has never been a third-party failure test for local telephone cables. Is the quality of our products really so poor this time? If it is true, then where is the reputation of our company, where is the integrity, and will customers still exist?

After the tension, I immediately asked what indicator was unqualified. The customer then sent me the unqualified items. I quickly looked at them and found that among the nearly 20 indicators, there were four unqualified indicators: resistance, capacitance, attenuation and near string. I immediately went to check the production and inspection records, and also asked the employees in charge of production and inspection. The records showed that the product indexes were qualified and the indexes were relatively large, and there was no abnormal situation in the production process. Resistance, capacitance and attenuation are all related to length. I immediately realized that this sample may be a problem with the test length.

So I asked the relevant personnel if there was any length deviation. The operator reflected that because he knew that this cable was a sample for testing, more than 2 meters were reserved at the inner and outer ends for testing the length of the wiring, and the length was written as 100 meters according to the customer's requirements. Therefore, the actual length of the cable should be about 105 meters. I immediately contacted the personnel of the testing organization and asked her to help check whether there was any length deviation. The next day I got a reply, the actual length is 105-107 meters, and the testing organization tests according to 100 meters on the certificate. The

detection mechanism said that the resistance and capacitance indexes were qualified after conversion by length, but the attenuation and near string indexes were still unqualified after conversion by length. I wondered, not knowing how to explain, and asked for the cable to be retested, but was refused. So I asked the testing agency to send me the original data of the test. The testing agency did not agree with my request. They said that there was no practice of retesting unqualified products, and there was no precedent for sending the original data to customers.

The testing agency does not agree to retest. There are only two options before us: one is to re-produce a cable to test and help the customer get a qualified test report; The second is to analyze the test data of the product to see if the test is wrong. If there is a mistake, we can appeal. For our customers, there is no doubt that the first choice is the best. We can get the test report as soon as possible and have an explanation. It is undoubtedly very difficult for the testing organization to provide the original data. However, our general manager Li didn't think so after knowing the situation. He said that if we send the products for inspection again, the inspection fee of more than 10,000 yuan is a trivial matter. The key is that customers will think that we are not qualified even in the sample line, so the products we supply them must be junk products at ordinary times. We will be regarded as dishonest suppliers, and problems may occur in future cooperation, losing our most important customer right now. Therefore, we must confirm whether our products are really problematic. It is a very important step for testing agencies to provide data. If handled well, it may turn bad things into good things.

was deadlocked for nearly two weeks. The customer was eager to use the test report and asked us to get the qualified report as soon as possible, and some doubts were revealed in the words. The production department rearranged the production of a sample line. The sales department contacted the major customers in Jiangsu and borrowed their authoritative US DCM equipment for testing. The comprehensive management department arranged a special car and I personally sent the products to Jiangsu for testing. One day a back and forth, in exchange for satisfactory full performance qualified test results, which makes us more confident in our products. Using this convincing data, and under the strong request of our customers, the testing organization finally sent us the original data. After getting the data, the relevant personnel of the company held a special meeting to analyze and study the data, and found that the testing organization applied the standard incorrectly and caused the wrong judgment. We wrote the relevant misunderstanding and sent it to the testing agency, and they finally approved our complaint and re-judged the product as qualified. After

, manager Zhou told me in wechat: "you are right. I believe in the quality of your products, because your leaders attach great importance to the quality of products, and your professional level is higher than that of the testing institutions!" I sent her a happy smile. An unexpected storm finally cleared the weather and turned a bad thing into a good thing. At this time, I found the sun is so warm and bright ...... (Lu Chaofang)

More information

Peak natural products among the top 20 scientific and technological innovation in TEDA

A few days ago, Tianjin Jianfeng Natural products Research and Development Co., Ltd. stood out among nearly 35000 enterprises in Tianjin Development Zone and won the honor of "Top 20 Scientific and technological Innovation Enterprises of 2015. The selection criteria for the top 20 scientific and technological innovation enterprises in Tianjin Economic and Technological Development Zone mainly include: they have won science and technology awards or patent awards in 2015, as well as other awards above the provincial level; they have obtained the qualification certification or approval of research and development institutions above the provincial level; in 2015, the number of invention and utility model patent applications and authorizations was large, totaling more than 15; in 2015, they were supported by national or Tianjin key science and technology plans; scientific research achievements have made significant progress and technology. According to the above standards, Jianfeng Natural Products Company has not only won the second prize of Tianjin Science and Technology Innovation Project Award for the achievements of "Tianjin Plant Waste Reutilization Technology Engineering Center Construction", but also completed the process research of grape seed extract and ginsenoside to pesticide residues, and formulated the international business standard of grape seed extract (grape seed oligomeric proanthocyanidins). In order to better carry out the pilot experiment, large-scale technical transformation was carried out on the second workshop, and the process optimization of extracting anthocyanins from blueberries has been carried out. At the same time, the main business income, operating profit, tax revenue and other economic indicators of peak natural products company in 2015 have increased significantly year-on-year. Relying on the advantages of excellent quality, good efficiency, great contribution, safety and environmental protection, and good social responsibility, Jianfeng Natural Products Company successfully passed the review and became one of the "Top 20 Scientific and Technological Innovation Enterprises in 2015" in Tianjin Development Zone. (

2020

07-31

Peak natural products among the top 20 scientific and technological innovation in TEDA

2020

07-30

Peak pharmaceutical "enterprise information construction project" through the acceptance

The "Enterprise Informatization Construction Project" of Jianfeng Pharmaceutical Company was included in the list of key projects of "Integration of Industrialization and Industrialization" (high-level and in-depth combination of informatization and industrialization) in Jinhua City in 2015, and successfully passed the on-site acceptance of the expert group on the morning of May 18. The main contents of the "enterprise information construction project" of the pharmaceutical company include: the tank farm control system, which solves the problem of closed metering and transportation of organic solvents between the tank farm and the production area, can automatically realize the terminal metering setting, and effectively ensure the safety and environmental protection requirements of the tank farm operation; The air conditioning automatic control system realizes the control of the temperature, humidity and room pressure difference in the air conditioning area through the PLC digital-to-analog conversion of the upper computer and lower computer and the terminal actuator regulator, ensure the cleanliness requirements of the production area environment; The online particle monitoring software system automatically adjusts to the standard flow through the upper computer, vacuum system, laser sensor and isodynamic sampling probe, etc. through the flow detector device and key orifice plate inside each sensor, monitors the temperature, humidity, particles, planktonian bacteria, room pressure difference, etc., implements dynamic management, and realizes visual monitoring of the production process environment. MRP production management system, it makes it easier for the warehouse, workshop, and management personnel to obtain information about the flow of materials in the production process, the implementation of production plans, and product inventory. During the on-site acceptance on the 18th, the acceptance team composed of the Information Department of the Municipal Economic and Information Commission, the Economic and Development Bureau of the Development Zone, the Municipal Information Promotion Association and professors of Zhejiang Normal University checked the contracts of each system software, purchase and transfer records, training records, and problem records in project implementation,

2020

07-31

Peak natural products among the top 20 scientific and technological innovation in TEDA

2020

07-31

< 1...58 59 60 61 > 跳转到页