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Quality service is fundamental.

Release time:

2020-07-22

Quality Service is Fundamental

Group Company 2018 Outstanding Salesman Peak Pharmacy Xinhua Pharmacy Wang Xiuling

2018 Xinhua Pharmacy successfully completed the task targets issued by the company at the beginning of the year with the joint efforts of all employees. The main work is:

precise positioning, characteristic management. Xinhua Pharmacy has cooperated with major foreign companies after two years of exploration and gradually formed a DTP pharmacy model. We have the most advanced Roche cold chain sales system. Because of this, I have obtained many new and special drugs. In addition, my service attitude has been recognized by many doctors. After hard work, cancer patients in the oncology departments of major hospitals have bought medicines in our pharmacies, which has further expanded the popularity of Xinhua Pharmacy. Now Xinhua Pharmacy has begun to transform from traditional sales to new retail, which is a new model for pharmacy development in the new era.

Catch up in adversity. At the end of the first quarter of last year, the performance of our store was very unsatisfactory and the atmosphere of the whole store was very poor. Internally, I took two team members to carry out group building, made some communication, and the atmosphere improved somewhat. I actively expanded my business abroad. Under various immature conditions, I drove to the big hospital in Jinliqu area to deliver medicine by myself, basically on call. My efforts have been recognized by doctors in various regions and have established good cooperative relations with them. I remember a department director of the Oncology Department of Dongyang People's Hospital. He was very rigorous. He once delivered medicine and arrived half an hour earlier. He said why you did things so freely. Since then, in hot weather, I have waited until the right time. He appeared at the door of his office and never arrived late or early. In the end, our work was highly recognized by him. Sometimes in order to facilitate patients, drugs are sent directly to patients' homes. In order to improve efficiency, actively communicate with patients and try to send them together. Sometimes I have to send seven or eight patients a day, and I often have to eat at one or two o'clock. There are no weekends, no holidays, and the Dragon Boat Festival also delivers medicine in Dongyang. I just want to do more and work hard to complete the task.

comprehensively improve service, devote to serving various suppliers and doctors, and assume the role of intermediate bridge. As long as the supplier has a demand, I will respond to any request. If the doctor has any questions, I will answer them. In order to facilitate the doctor to find me, I also bought another mobile phone to apply for the short number of the health network. This small measure not only strengthened the contact with the doctor, but also communicated and solved the problem in time. This year, the serious illness medical insurance policy has been constantly changing. I went to the Municipal Medical Insurance Bureau many times to communicate, get the latest news and reimbursement process, and take the trouble to communicate with doctors and suppliers, so that the medical insurance policy can be communicated to patients in time, so that more patients can benefit in time. If the doctor has something unclear, I will ask the doctor to let the patient come to me. I will give directions one by one. The patient will run less and complain less. Before, there were 5 designated pharmacies outside Jinhua city. under my service, many non-designated patients also bought drugs directly in our store. For example, the original designated pharmacy for external distribution in Jinhua Hospital of Traditional Chinese Medicine was another pharmacy. Due to my service and professional ability, I was recognized by doctors and the director of the Medical Insurance Office, and the connection between the Hospital of Traditional Chinese Medicine and our pharmacy was opened in 2018 5 . So far, we have basically distributed the drugs for serious diseases in the whole hospital of traditional Chinese medicine.

Do a good job of extending services, doing sales while doing popularity and popularity. In order to increase the visibility of the pharmacy, we have cooperated with various foundations to provide free drug donation services to patients in Jinliqu area. In addition to the drugs normally purchased for many serious diseases, various foundations also provide "buy and give" activities. This service is free of charge, and a special licensed pharmacist is responsible for this work. At that time, in line with the mentality of not making money and earning popularity, I took over the service of drug donation. Now there are more and more varieties of drug donation, and more and more foundations cooperate with us, such as the China Women's Development Foundation, China Cancer Foundation, China Primary Health Care Foundation, etc. have established cooperation with us. Although there are many trivial things, in addition to winning popularity, the sales performance and popularity of our stores are also improving. Besides Jinhua local people, there are also people from surrounding counties and cities, as well as Lishui, Quzhou, Jiangshan and other places. Our ultimate goal is: no matter manufacturers, patients or doctors in Jinliqu area, when new special drug products are needed, the first thing we can think of is Xinhua Pharmacy, our peak pharmacy.

Relocation is not closed. This year, Xinhua Pharmacy completed the overall relocation work. In order to have a good transition process and reduce the losses caused by the relocation of the hospital, the company leaders decided to move Xinhua Pharmacy to its original store opposite in the first half of this year. In order to successfully complete the relocation work, we have done a good job of communication with hospitals, salesmen and patients in advance, which has been recognized by everyone. At the same time, in order not to affect the sales performance, the whole store staff began to work overtime. From the beginning to the end, the store was not closed for a day. Everyone in the store was too busy to keep up their waist, but the atmosphere of the whole store was very good, and everyone worked very hard.

pharmacies should achieve good performance. In addition to professional requirements, high-quality service is fundamental. I have always practiced this point and made continuous efforts at the same time. Because of this, the performance of Xinhua Pharmacy has also been booming in recent years, and I have also used this platform to get great promotion and countless honors. (According to Wang Xiuling's speech at the summary and commendation meeting of the group company)

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